1
Use defined availability statuses
Apply this consistently and record material exceptions.
Agency Operations
HGV Agency Driver Availability Software
Maintain a current view of driver availability, qualifications, location preferences and work constraints.
Hgv Agency Driver Availability
Technology should make the process clearer, more controlled and easier to audit—not merely move the same uncertainty onto another screen.
2
Confirm rather than assume
Apply this consistently and record material exceptions.
3
Protect personal information
Apply this consistently and record material exceptions.
Operational approach
Availability is time-sensitive. Agencies should confirm the actual assignment, start time, location and legal ability to accept the work.
During beta, confirm which TruckerMate functions are enabled for the user, fleet or agency before incorporating them into a live process.
Use one authoritative record
Define which system controls the assignment, vehicle, route, driver, message or compliance record. Avoid parallel spreadsheets and personal-message chains that conflict with the primary record.
Related agency guidance
Build the complete operational process rather than treating one function in isolation.
HGV Agency Shift ManagementCoordinate assignments, confirmations, cancellations and changes without fragmented spreadsheets and personal messages.HGV Agency Driver CommunicationProvide drivers with clear assignment details, contact routes, delivery context and change notifications.HGV Agency Driver Compliance RecordsOrganise licences, qualifications, right-to-work evidence, training, declarations and assignment-specific records.HGV Agency Driver OnboardingCreate a consistent onboarding process covering identity, qualifications, experience, policies, communication and assignment expectations.
Test TruckerMate during beta
Help refine professional driver communication, route planning and operational support.